FAQs

Others

  • ▼Secondary Usage
  • Can I make a fansite or post images on other websites?
  • Contents of secondary usage and fan fiction that are allowed for Toram Online

    1. Creation, exhibition, and distribution of Illustration, Fanzine, Comic, and Novel
    2. Creation and distribution of three-dimensional item such as Figure
    3. Creation and distribution of Cos-play Costume (for all ages)
    4. Cos-play of character (for all ages), publication and distribution of Cos-play photo or video
    5. Introduction of game contents using the captured regular gameplay video or screenshot

    If you use the in-game images of Toram Online, images and illustrations on official website, or logo data, please add the following copyright.
    (C) ASOBIMO,INC. All rights reserved.

    Regarding the usage of video and screenshot on video sharing sites and social media
    Posting video and screenshot are allowed without ASOBIMO's permission if compliant to the contents stated in "Prohibition".

    Prohibition
    Below are the prohibitions for secondary usage and fan fiction of Toram Online.

    1. With or without compensation, usage for profit purposes with considerable feasibility
    *For Fanzines and related activities, if ASOBIMO judges that the profit is not excessive, it will be deemed non-profit activity.
    2. Content against public order and morality
    3. Content deviating our game's image, or content that detract our game's image
    4. Usage of content that ASOBIMO does not own the rights to, such as collaboration content
    5. Creation and publication of fan fiction with game element
    6. Content that violates or threatens ASOBIMO's or third party's rights
    7. Usage that is prohibited individually by Toram Online
    8. Usage of video or screenshot that has been captured or extracted by method other than regular gameplay
    9. Other content that is judged by ASOBIMO to be inappropriate
  • ▼About Game Play Information
  • Can you give me more information about the game play?
  • Unfortunately, we cannot individually provide the information about the game play.
    Please check the official website and blog for the information.
  • ▼About Troubles Between Customers
  • I have a trouble with another player in the game.
  • Unfortunately, we cannot deal with troubles such as trade between players.
    Please contact us if the trouble is concerned with Spamming, Verbal Abuse, Harrassment, Solicitation, Fraud, Real Money Trade (RMT) or Criminals.
  • ▼How to Delete Account
  • How can I delete my game account?
  • Toram Online doesn't have the function to delete the game account.
    If you don't play the game anymore, please uninstall the app.
  • ▼Regarding Replies via Contact Form
  • What is the e-maild address of the replies?
  • You will receive the replies from the following e-mail address.

    support@toram.jp
  • ▼Application of Penalty
  • The character name of a malicious player is similar to mine.
    Will I be penalized?
  • We at Toram Team investigate logs referring to the identification number on each player before applying penalties.
    Therefore, you will not be penalized just because your character name is similar to a malicious player.

    Please check our Penalty Policy for the penalties and behaviors that are prohibited in the game.
  • ▼Regarding Reporting Players
  • Will you ban the players by reporting them every time?
  • Regardless of the number of abuse reports, penalties will not applied without investigation.
    Only when we confirm the behaviors that are against our "Terms of Use" or "Penalty Policy", we will apply penalties according to the Terms of Use.
  • ▼Regarding Abuse Reports
  • How can I report a player?
  • Please follow the steps below to report abusive players.

    *If you can see the player on the screen:
    1. Tap the player.
    2. Tap [Next].
    3. Tap [Report].
    4. Follow the instructions.

    *If you report from the chat log:
    1. Drag the chat log to the top of the screen.
    2. Tap the character's name.
    3. Tap [Next].
    4. Tap [Report].
    5. Follow the instructions.

    *If you report a mail:
    1. Open the mail you want to report.
    2. Tap [Confirm].
    3. Tap the name of the sender.
    4. Tap [Report].
    5. Follow the guide on the screen to report.

    *Regarding the abusive actions out side of the game:
    We are unable to take measures against the abusive actions taken out side of the game such as website.
    Please contact the operators of the websites where you find the abusive actions.

インフォメーション

©ASOBIMO,Inc. All Rights Reserved.