FAQs

Installing/Starting Game

  • ▼[iOS] About the character data after re-installing the app
  • If I uninstall the app, will my character be erased?
  • The app preserves the information linked to your character data on the iOS device you are using, however, your character will not be erased by uninstalling the app.
    Even if you delete the app, you can continue playing the game with the character you had by downloading the app again.
    If you initialize the iOS device (Erase All Content and Settings), all the information linked to the character data will be lost and you cannot continue playing the game with the character you have created.
    If you want to uninstall the app, please follow the steps below.

    How to Uninstall App (iOS)
    1. Tap "Home Button" on your device.
    2. Tap and hold the icon of the app.
    3. Tap "x" button on the upper left of the icon.
    4. Tap "Delete" in the confirmation dialogue.
  • ▼[Android] About the character data after re-installing the app
  • If I uninstall the app, will my character be erased?
  • The data connecting to each character are preserved on the Android device which you are using and the data are used for authentication during login.

    Please note that the data are all deleted and you can no longer use the character data if you take following actions.

    ----- Actions -----
    *Initialize the Android device.
    *Uninstall/Delete the Toram Online application.
    *CLEAR DATA/CLEAR CACHE from Home Screen > Menu > Apps > ToramOnline.
  • ▼[iOS]Updating the app
  • [iOS]I cannot update the app.
  • When you update "Toram Online" on App Store, "OPEN" button may appear instead of "UPDATE" button.
    If you encounter this problem, please try the following steps to resolve it.

    *Please note that the menu names and display may differ depending on the iOS version.
    *Please change the device settings at your own responsibility.

    ● iOS 11 or higher
    1. Reboot the device.
    2. Tap App Store on the home screen > Update.
    3. Swipe down the screen.

    ● iOS 10 or lower
    1. Restart the device.
    2. Tap Settings > "iTunes Store & App Store".
    3. Tap the Apple ID shown and "Sign Out" button.
    4. Tap "Sign In" and enter Apple ID and password.
    5. Check the App Store.
  • ▼Unable to Update the App (Android)
  • I can't update the app on my Android device.
  • When you update "Toram Online" on Google Play, only "OPEN" button may appear and unable to update the app.
    If this issue occurs, please try the following steps.

    *Please note that the menu names and display may differ depending on the Android version.
    *Please change the device settings at your own responsibility.

    1. Reboot the device.
    2. Tap Settings > Apps.
    3. Tap Google Play Store.
    4. Tap "CLEAR CACHE".
    5. Tap "CLEAR DATA".
    6. Confirm "Google Play Store".
  • ▼[Android] Issue on Game Progress
  • Cannot continue playing the game on my Android device.
  • The issue may be fixed by reacquiring the data on the device.
    Please try the following steps.

    ▼If you cannot log in:
    1. Reboot the device.
    2. Start the app.
    3. Tap "Reacquire Data" on the loading screen before the title screen.
    4. Tap "Yes" in "Reacquire Data" screen.

    ▼If you can log in
    1. Reboot the device.
    2. Start the app.
    3. Tap Menu > Settings > Reacquire Data.
    4. Tap "Yes" in "Restart the App (Reacquire Data)".
    5. Tap "Yes" in "Reacquire Data" screen.
  • ▼About the version of the app
  • How can I check the version of the app?
  • Open the app and the version will be shown at the bottom left of the screen.
  • ▼[Unauthorized Action Detected] message pops up.
  • [Unauthorized Action Detected] message pops up.
  • If a rooting application is installed in your device, you cannot start Toram Online.
    Please confirm the applications and uninstall the rooting application.

    *Please ask the device manufacturer or application manufacturer for the details of rooting application.
    *Please change the device settings at your own responsibility.

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