ニュース

Compensation for the Fix of "Fur Vest"



We held a maintenance to modify the stats of Equipment: "Fur Vest" from 10/25/2018 at 4:15 PM (JST/GMT+9).
For the details of the maintenance, please refer to "this news".

Also, please refer to the following about the compensation for the maintenance.

Compensation


We have sent the following item as the compensation for the maintenance.
Please check Menu > Community > Mailbox > Present after logging in the game.

Item

Orb Shard x175

Receivable Period

After the maintenance on 10/25/2018 - 10/26/2018 at 11:59 PM (JST/GMT+9)

Refund of Spinas Used to Buy "Fur Vest"


Along with the modification, we would like to refund the actual Spinas used to purchase "Fur Vest" to the users who contact us.
If you have used Spinas to purchase "Fur Vest" and want it back, please fill in the following required information and send it to us via "Menu > Orb Shop > Contact Us > Other".

Required Information

●Subject: Refund of Spinas for "Fur Vest"
●Item name: Fur Vest
●Appearance of the Fur Vest:
●Refinement value of the Fur Vest:
●Stats of the Fur Vest (Including Color Info, After or Before Modification etc.):
●How did you get the Fur Vest? (Trade or Consignment):
●Character name you traded with (In the case of trade):
●Allow us to collect the Fur Vest? (Yes or No):
●Purchase price (In the case of consignment):
●Purchased date and time (JST):

The Fur Vest has to be purchased between:

From: 10/25/2018 at 3:00 PM (JST/GMT+9)
Until: 10/25/2018 at 4:15 PM (JST/GMT+9)

NOTES

*The Fur Vests will be collected if you wish Spinas to be refunded.
Also, if you don't allow us to collect the Fur Vests, we are unable to refund the Spina.
*If you have purchased the items with the appearance of "Fur Vest" with different stats, the Spinas will not be refunded.

Restoration of Additional Gear Traded


If you have sold additional gear during the following period via trade or consignment system, we would like to restore the equipment.
If you want the equipment back, please fill in the following required information and send it to us via "Menu > Orb Shop > Contact Us > Other".

Required Information


Subject: Restoration of Additional Gear

●Item name:
●Appearance of the item:
●Refinement value:
●Stats of the item (DEF, color, Crysta etc.):
●How did you sell the item? (Trade or Consignment):
●Character name you traded with (In the case of trade):
●Purchase price (In the case of consignment):
●Purchased date and time (JST):

Period

From: 10/25/2018 at 3:00 PM (JST/GMT+9)
Until: 10/25/2018 at 4:15 PM (JST/GMT+9)

NOTES

*The Additional Gear processed, sold at the general stores, or discarded is unable to be restored.

*The restoration will be applied to the account that traded the item.

*If you didn't acquire "Fur Vest" within the following period, we are unable to restore the Additional Gear.

*We will restore the Additional Gear including Appearance, Colors, Crystas, and Refinement Value to the extent that we can restore.

*The Additional Gear will be restored during the maintenance.

Return of Items Used on "Fur Vest"


We will return the following items used on "Fur Vest" to customize/refine it during the period below.

- "Ore Items" and "Support Items (Including Orbs)" used to refine.
- "Extraction Crysta x1" per attached Crysta on "Fur Vest".
- "Extraction Crysta x1" per crysta extraction done to "Fur Vest".
"Extraction Crysta" will be returned even if Orbs were used to extract crystas.
- "Fairy Silk" and "Legendary Silk" used on "Fur Vest"
- The items used via the Signboard System can also be returned.

Period

From: 10/25/2018 at 3:00 PM (JST/GMT+9)
Until: 10/25/2018 at 4:15 PM (JST/GMT+9)

The items are scheduled to be returned in:

Early November, 2018

Available Period of Refund Requests


From: After the maintenance on 10/25/2018
Until: 11/2/2018 at 11:59 PM (JST/GMT+9)

How to Contact Us

Tap Menu > Orb Shop > Contact Us.

Please select "Other" as the category and send the required information.

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