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We have reconfirmed that the cheat detection system added through the maintenance at 2:00 PM (JST) on 08/29/2019 was still identifying some players who were playing normally without cheats as false positives after the maintenance on 08/29/2019 ended at 3:30 PM (JST).

We have removed the login restrictions that were wrongly put on honest players at 6:36 PM (JST) on 09/02/2019 after a thorough investigation and assessment by our Operation Team.

We have also delivered "Orb x 5" as compensation to all players that were prevented from logging in to the game due to this malfunction after 3:30 PM (JST) on 8/29/2019. Furthermore, those who had purchased 30-Day Tickets, but were prevented from logging in this time have also been sent “Orb x 5” for each type of 30-Day Tickets purchased.
Please kindly claim it from "Menu" > "Community" > "Mailbox" > "Present".

Please allow us to extend our sincerest apology for the trouble and inconvenience cause.