FAQs

In-App Purchase

  • ▼[Android] How to purchase Orbs
  • [Android] How Can I purchase Orbs?
  • Please tap Menu > Orb Shop > Add Orbs in the app to purchase Orbs.

    Check the link below about the payment methods.

    The Payment Methods Available on Google Play

    https://support.google.com/googleplay/answer/4646404?hl=en

    *If you have any questions about the payment methods, please contact Google Inc.
  • ▼[iOS] How to purchase Orbs
  • [iOS] How can I purchase Orbs?
  • Please tap Menu > Orb Shop > Add Orbs in the app to purchase Orbs.

    You can make the payments by Credit Cards, iTunes Cards, and other payment methods available on iTunes Store.

    *If you have any questions about the payment methods, please contact Apple Inc.
  • ▼[iOS] An error message pops up when purchasing Orbs.
  • [iOS] An error message "Please contact iTunes support to complete this transaction." pops up when purchasing Orbs.
  • Please contact Apple from the link below and check your transaction status with Apple Inc.

    Contact Apple Support
    https://support.apple.com/contact

    1. Open the link in a web browser.
    2. Select ""Contact Us"".
    3. Select ""Billing and Subscriptions"".
    4. Select ""Subscriptions & Purchases"".
    5. Select ""Unable to purchase from iTunes Store"".
    6. Select your preferred support method from the options.
  • ▼[Android] Orbs or the 30-Day Tickets have not been added after the purchase.
  • [Android] Orbs or the 30-Day Tickets have not been added after the purchase.
  • If the purchased Orbs or the 30-Day Tickets have not been added to your account yet, please try the following steps.


    *In the case of Orbs:
    Tap ""Complete Transaction"" from Menu > Orb Shop > Add Orbs > Complete Transaction.


    *In the case of 30-Day Tickets:
    Tap ""Complete Transaction"" from Menu > Orb Shop > Add Orbs > Complete Transaction.


    *If the above does not work:
    Settlement transactions may take a long time to process.
    If the transactions are not completed after 1 hour, please contact us from the contact form in the app (""Menu"" > ""Orb Shop"" > ""Contact Us"" > ""Orb"") and fill out all the information needed.

    *Please refer to the following link to confirm ""Order Number"".
    *""Transaction ID"" is ""Order Number"".

    *Google Official Website: ""Your Google Store charges and receipts""
    https://support.google.com/store/answer/6160235

    *Order Number Example (17 digits in the ** below)
    GPA. ****-****-****-*****
  • ▼[iOS] Orbs or the 30-Day Tickets have not been added after the purchase.
  • [iOS] Orbs or the 30-Day Tickets have not been added after the purchase.
  • If the purchased Orbs or the 30-Day Tickets have not been added to your account yet, please try the following steps.


    *In the case of Orbs:
    Tap ""Complete Transaction"" from Menu > Orb Shop > Add Orbs > Complete Transaction.


    *In the case of 30-Day Tickets:
    Tap ""Complete Transaction"" from Menu > Orb Shop > Add Orbs > Complete Transaction.


    *If the above does not work:
    Settlement transactions may take a long time to process.
    If the transactions are not completed after 1 hour, please contact us from the contact form in the app (""Menu"" > ""Orb Shop"" > ""Contact Us"" > ""Orb"") and fill out all the information needed.
  • ▼About the items purchased in Orb Shop
  • I haven't got the items that I bought in Orb Shop.
  • You can check the items purchased in Orb Shop by performing the following steps.

    Avatars
    Tap Menu > Character > Equipment > Avatar.

    Special Items
    Tap Menu > Orb Shop > Use Special Items.
  • ▼About the duration of item's effects.
  • Will the items be effective while I'm logged out?
  • The duration of certain item's effect gets reduced along with your play time.
    It will NOT be reduced while you are logged out.
  • ▼About the bonuses of purchasing multiple Tickets
  • How are the ticket bonuses calculated when I buy multiple tickets?
  • When you purchase multiple 30-Day Tickets, the bonuses will be combined.

    Example:
    If you purchase "Standard Ticket" and "Leveling Ticket"...
    EXP Gain: 30%+10%=40%
    Drop Rate: 30%+10%=40%
    Consignment Fee: 20% + 30% = 50%OFF
  • ▼How to unsubscribe Tickets
  • How can I unsubscribe the tickets?
  • For Android devices, tickets subscription recurs on a monthly basis until you unsubscribe the tickets.
    To unsubscribe the tickets, please follow the steps below.

    1. Open ""Toram Online"" in Google Play.
    2. Log in with the Google account used to purchase the tickets.
    3. Tap ""Unsubscribe"".
    4. Follow the instructions and unsubscribe the tickets.
    *""Unsubscribe"" will not show up if you don't purchase the tickets.

    If you are using iOS devices, the tickets will automatically expire in 30 days.
  • ▼How to Confirm Orb Shards
  • How can I check the number of Orb Shards that I have?
  • You can check the number of Orb Shards by performing the following steps.

    Tap Menu > Orb Shop.

    *The number of Orbs are displayed in the upper left of the screen and Orb Shards in the upper right of the screen.
  • ▼Max Stack of Orbs and Orb Shards
  • How many Orbs and Orb Shards can I have?
  • Please check the following numbers.

    Orb: 2,147,483,647
    Orb Shard: 2,147,483,647
  • ▼Expiration Date of Orb Shards
  • Do Orb Shards expire?
  • No, they don't.
    There is no expiration date for Orb Shards.
  • ▼How to Exchange Ticket Pieces for Avatar Ticket
  • How can I exchange Ticket Pieces for Avatar Tickets?
  • Tap Menu > Orb Shop > Add Orbs > Exchange button at the bottom of the page when you have 100 Ticket Pieces or more. You can exchange Ticket Piece x100 for Avatar Ticket x1.
  • ▼About Avatar Ticket
  • What is an Avatar Ticket?
  • Avatar Ticket is an item that you can use in ""Open x1"" for Avatar Chests instead of Orbs.
    You can check the number of the Avatar Tickets you have on the top of the screen from Menu > Orb Shop >.
    When you purchase Avatar Chest, a button to use Avatar Ticket will show up.

    *There is no expiration date for Avatar Tickets.
    *The lineup is the same even if you use Avatar Tickets instead of Orbs.
    Therefore, you may also get items other than Avatar Items when opening Avatar Chests with Avatar Tickets.
    * You can open Avatar Chest one time per Avatar Ticket.
    * Even if you have 11 Avatar Tickets, you cannot use ""Open x11"" button.
    * Avatar Ticket x1 will be consumed when you open the Chest one time regardless of the number of Orbs required.
    * Avatar Ticket can only be used on the platform that is the same as the one you used when receiving it.
    Even if you log in on another device that is of different platform using ASOBIMO Account, the tickets will not be shared.
  • ▼Expiration Date of Ticket Pieces
  • Do Ticket Pieces expire?
  • No, they don't. There is no expiration date for Ticket Pieces.
  • ▼About Material Points after Expiration of 30-Day Ticket: "Bag Expansion"
  • When 30-Day Ticket: "Bag Expansion" expires, how will the excess Material Points be handled?
  • When ""Bag Expansion"" expires, material points will be handled as follows.

    ・Material Points Owned:
    Even if the maximum limit of the material points decreases due to the expiration of the ticket, there will be no change in the current material points owned.

    ・Using Material Points (for Item Creation and Customization)
    You can use the material points as usual.

    ・Earning Material Points:
    If the material points have already exceeded the limit, you cannot earn more material points from processing materials.
  • ▼I can't get the items I want from Chests.
  • I can't get the items I want from Chests.
  • Each prize in the lineup has a win rate and an item will be selected at random each time you open a Chest.
    Therefore, we cannot guarantee that you can get the items you want.

    *The win rates for the prizes of the same rarity can be different.
  • ▼How can I check the rarity of the prizes in the lineup?
  • How can I check the rarity of the prizes in the lineup?
  • In Toram Online, the rarity of an item is indicated with the number of Stars(★).
    The more Stars there are, the rarer the item is.
  • ▼About Gems That Increase Boss' Base Drop Rate
  • What happens if gems that increase boss' base drop rate such as Rare Drop Gem and Super Rare Drop Gem are used at the same time?
  • If items with different names such as Rare Drop Gem and Super Rare Drop Gem are used at the same time, all the effects (increased base drop rate, damage inflicted on boss, and damage received from boss) will be stacked.

    *Boss' Base Drop Rate:
    The effect will be added.

    *Damage Inflicted:
    The effect will be multiplied.

    *Damage Received:
    The effect will be added.

    *Details of the calculation are not disclosed because they are considered as information related to game-play strategy.
    *When multiple players use a gem with the same name at the same time, only the gem from one player selected at random will be used and the rest of the gems will not be consumed nor used.
    *"Virgo's Book" and other drop rate boosters affect drop rate before the base drop rate increases.
  • ▼About the Animation for Opening Chests
  • Does the type of chest shown at the time of purchase affect the items I will get?
  • Please refer to the following information for the details of the chest's animation.
    Also, you can check the rarity of items in each chest by tapping the ""Lineup"" button in the purchase screen.

    Gold Chest: Contains items with a rarity of 4 Stars or higher.
    Silver Chest: Contains items with a rarity of 3 Stars.
    Bronze Chest: Contains items with a rarity of 2 Stars.
    Wooden Chest: Contains items with a rarity of 1 Star.
  • ▼About Bonus Orbs Campaign Display
  • The bonus orbs display disappeared although the Bonus Orbs Campaign has not ended yet.
  • Our payment system is designed to remove the bonus orbs display at the time of purchase 30 minutes before the Bonus Orbs Campaign ends.
    However, the bonus orbs will still be given even after the display has disappeared provided that you meet the requirements to qualify for the campaign.
  • ▼Regarding Unused Paid Orbs
  • What happens if I left the Paid Orbs unused for a while?
  • Paid Orbs will be converted into the following item after 180 days has passed from the purchase date depending on the amount left.

    *Paid Orbs will be converted into:
    Revive Droplet

    *Conversion Rate:
    1-10 Orbs: Revive Droplet x1
    11-20 Orbs: Revive Droplet x2

    e.g.)3 Paid Orbs (unused for 180 days) will be converted into Revive Droplet x1.
    8 Paid Orbs (unused for 180 days) will be converted into Revive Droplet x1.
    15 Paid Orbs (unused for 180 days) will be converted into Revive Droplet x2.
    *The number of Revive Droplets converted will increase by 1 for every 10 Orbs.

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