We have received inquiries from players asking whether certain actions may result in penalties.
To address these concerns, we would like to provide clarification on our penalty enforcement policy.
Please note that some of the information provided here may have been previously published or may also be available on our FAQ page.
・I got a penalty while I was in the Guild Bar.
・I hadn't logged in for a few days, and when I finally did, I got a penalty.
・I got a penalty after transferring Spina from another account.
・I got a penalty after transferring items from another account.
・I got a penalty after using a gamepad.
In general, simply performing the actions above will not result in penalties as long as you have not engaged in any actions that violate our Terms of Use.
We will conduct an investigation and take appropriate action in accordance with our Terms of Use only when we confirm an action that violates "Toram Online's Terms of Use" or "Penalty Policy".
As investigations take time, there may be a delay between when a violation is committed and when the penalty is applied. Therefore, a penalty may sometimes be applied at a later time while you are performing an action that is unrelated to the violation.
We do not disclose the specific methods or procedures used to investigate unfair practices, nor the criteria we use to make decisions.
This is because malicious players could use this information to avoid penalties and devise more sophisticated ways to cheat.
To maintain a safe environment and provide a better gaming experience for everyone, we ask for your understanding and cooperation.
When logging in to Toram Online using an ASOBIMO Account, access to the game may be restricted if certain conditions are met.
When this login restriction is applied, either "code:007" or "code:013" will be displayed when you attempt to log in.
Please note that this restriction is automatically applied as part of our enhanced security system and is not a login restriction resulting from a penalty (BAN).
*As displaying only the error code can be confusing, we plan to update the display in the future so that players know when a restriction has been applied.
What to Do When Facing a Login Restriction
A notification email regarding the login restriction will be sent to the email address registered to your ASOBIMO Account.
Open the link in the email to lift the login restriction.
If the login attempt was not made by you, there is a high possibility that someone was trying to access your account. Once the restriction is removed, please change your ASOBIMO Account password as soon as possible.
We have confirmed cheat programs and malicious apps imitating our official app, as well as apps that attempt to gain unauthorized access to our servers.
Using them puts your personal information and account security at risk and may result in unforeseen damage or loss.
Please note that the use of such apps violates our Terms of Use, as they may lead to unauthorized access to our servers and increased server load. Therefore, penalties, including account suspension, may be applied when confirmed.
Below are examples of recent cases that resulted in penalties.
Penalty Case 1
A penalty was applied in accordance with our Terms of Use after we confirmed that the Toram Online application had been tampered with or reverse-engineered.
Penalty Case 2
A penalty was applied in accordance with our Terms of Use after we confirmed the use of a cheat program that tampers with Toram Online's memory.
Penalty Case 3
A penalty was applied in accordance with our Terms of Use after we confirmed an attempt to bypass detection of a jailbroken or rooted device.
Penalty Case 4
A penalty was applied in accordance with our Terms of Use after we confirmed the use of devices, hardware, or tools that enable automatic character movement.
Penalty Case 5
A penalty was applied in accordance with our Terms of Use after we confirmed RMT or cross-trading.
Penalty Case 6
A penalty was applied in accordance with our Terms of Use after we confirmed that the purchased Orbs had been credited to the account and subsequently refunded by the app store.
*Please note that if a penalty is applied as a result of this, an Inquiry ID such as "B-****-****" may be displayed on your screen after logging in. Q.Is it okay to have multiple accounts?
A.Toram Online does not provide any support or guarantee regarding the use of multiple accounts. You are solely responsible for any issues arising from the use of multiple accounts.
Please also refer to "For Article 4 (TERMINATION OF SERVICE), Section 4.2" of our Terms of Use for more information regarding the use of multiple accounts.
For Article 4 (TERMINATION OF SERVICE), Section 4.2
Member who has more than one registered account will lose all access to Member accounts for our Service when one of the Member's accounts is applied to termination.
We take measures against unfair practices on a daily basis to ensure a safe and enjoyable environment for everyone.
Please do not engage in unfair practices that inconvenience other players for personal gain.
Such actions not only negatively affect the experience of other players, but also violate our Terms of Use and are subject to severe penalties, including account suspension.
If you notice or suspect any unfair practices while playing the game, please report them using the methods below.
If the character is visible on the screen
1
Tap the character.
2
Tap "Next".
3
Tap "Report".
4
Follow the instructions on the screen to report the character.
Reporting from the chat log
1
Scroll up to view the chat log.
2
Tap the chat sender's name.
3
Tap "←".
4
Tap "Report".
5
Follow the instructions on the screen to report the character.
Your reports can help us detect unfair practices earlier and take prompt action against players who violate the rules.
Thank you for your cooperation and understanding.
