We have confirmed an authentication error occurring on Android devices.
- Authentication Error -
Authentication fails on certain Android devices when starting the app.
*Currently, we are investigating the cause of this issue.
If authentication fails on your Android device, please try the following.
- Close all the apps including resident apps.
- Turn ON/OFF Airplane Mode.
- Reboot the device.
- Reboot the Wi-Fi router.
- Switch your connection method to WiFi from 3G, 4G or LTE.
If the issue still occurs after trying the above, please contact us from our official website(http://en.toram.jp/) with the following information.
- Android Device Name:
- Android OS Version:
- The Last Date and Time You Succeeded to Log In:
- The Last Date and Time You Tried to Log In:
We deeply apologize for the inconvenience caused and we ask for your patience until the issue is fixed.
