We sincerely apologize for the inconvenience that the fix on Additional Gear: "Brigan Helm" has caused.
We have discussed the contents of the compensation and would like to announce the details in this news.
We will announce the schedule of the compensation on our official website at a later date.
The following will be applied to all the players without contacting us.
Return of the Items Used on "Brigan Helm"
We will return the following items used on "Brigan Helm" to customize/refine it during the period below.
- "Ore Items" and "Support Items (Including Orbs)" used to refine.
- "Extraction Crysta x1" per attached Crysta on "Brigan Helm".
- "Extraction Crysta x1" per crysta extraction done to "Brigan Helm".
Extraction Crysta will be returned even if Orbs were used to extract crystas.
- "Fairy Silk" and "Legendary Silk" used on "Brigan Helm"
Period
From: August 23rd at 6:00 PM (JST/GMT+9)
Until: August 26th at 2:00 PM (JST/GMT+9)
Return of Orb Items
We will return the following Orb Items used during the period below.
Orb Items
- "Gem Items" (*1)
- "Book Items"(*2)
- Other Orb Items Used (*3)
Period
From: August 23rd at 6:00 PM (JST/GMT+9)
Until: August 25th at 7:00 PM (JST/GMT+9)
*Please refer to the item details at the bottom of this page.
*General items such as "Revita" and "Vita Plus" will not be returned.
The following restoration of Items and Spina requires the detailed information from the players.
Please "Contact Us" via the app with required information to restore the items and Spina within the following period.
How to Contact Us
Menu > Orb Shop > Contact US
Period
From: August 29th at 11:15 PM (JST/GMT+9)
Until: September 2nd at 11:59 PM (JST/GMT+9)
*The sender and the player who will receive the restored Items and Spina have to be the same account.
Please note that we are unable to support the contacts sent from friends, guild members or other accounts.
*If we confirm that the contact is not based on the fact or is a malicious report, the sender will be subject to penalties.
*If the contact does not contain accurate information, we may not be able to apply the restoration.
Restoration of Traded Additional Gear
We will restore Additional Gear only if it was traded/consigned within the following period.
If you wish the Additional Gear to be restored, please Contact Us via the app with the following format.
Format
- Item name:
- Item appearance:
- Refinement value:
- Item stats (DEF, Color, Crystas etc.):
- How did you trade? (Trade or Consignment):
- Character name you traded with (In the case of Trade)：
- Amount of Spina acquired (In the case of Consignment):
- Date and time you traded (JST):
Period
From: August 23rd at 6:00 PM (JST/GMT+9)
Until: August 25th at 7:00 PM (JST/GMT+9)
*The Additional Gear processed, sold at the general stores, or discarded is unable to be restored.
*The restoration will be applied to the account that traded the item.
*If you didn't acquire "Brigan Helm" within the following period, we are unable to restore the Additional Gear.
*We will restore the Additional Gear including Appearance, Colors, Crystas, and Refinement Value to the extent that we can restore.
*The Additional Gear will be restored during the maintenance.
Return of Spinas Used to Purchase "Brigan Helm"
We will restore the Spina spent to purchase "Brigan Helm".
If you wish the Spina to be restored, please Contact Us via the app with the following format.
Format
- Item name: Brigan Helm
- Appearance of the Brigan Helm:
- Refinement value of the Brigan Helm:
- Stats of the Brigan Helm (Including colors etc. before and after the fix):
- How did you get the Brigan Helm? (Trade or Consignment):
- Character name you traded with (In the case of Trade):
- Allow us to collect the Brigan Helm? (Yes or No):
- Purchase price (In the case of consignment):
- Purchased date and time (JST):
Period
From: August 23rd at 6:00 PM (JST/GMT+9)
Until: August 26th at 2:00 PM (JST/GMT+9)
*The Brigan Helm will be collected if you wish the Spina to be restored.
Also, if you don't allow us to collect the Brigan Helm, we are unable to restore the Spina.
*If you have purchased the items with the appearance of "Brigan Helm", the restoration will not be applied.
Notes
*The contents and period above are subject to change.
※2 Book Items:
Lilulu's Book / Balft's Book / Sololo's Book / Triel's Book / Pelulu's Book / Pino's Book / Virgo's Book / Virgo's Book II / Virgo's Book III / Virgo's Book IV / Tenert's Book / Tenert's Book II / Tenert's Book III / Tenert's Book IV
※3 Other Orb Items:
Revive Droplet / Life Potion / Mana Potion / Orbs used for Revive
